Frequently asked questions to help you buy a voucher, a gift box or an item - HOTELS OCRE ET AZUR
Are gift boxes sent immediately after purchase?
Yes, the gift boxes are sent immediately after purchase, in digital format. Enjoy this unforgettable experience with HOTELS OCRE ET AZUR.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. The boxes are available for our establishments in Avignon, Cannes, and Nice, and offer unique experiences combining charm and luxury. At HOTELS OCRE ET AZUR, we offer unforgettable stays in exceptional destinations.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can send the gift voucher directly to the recipient without displaying the amount. Simply check the 'Hide the amount' option when placing your order at HOTELS OCRE ET AZUR.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send your gift box by email, by mail, or to pick it up in person when finalizing your order at HOTELS OCRE ET AZUR.
Can I buy multiple gift boxes online for different people?
You can certainly purchase multiple gift boxes online for different recipients. Each box will be personalized according to your instructions, for a unique experience at HOTELS OCRE ET AZUR.
How do I create a group fund and invite people?
To create a money pool and offer a HOTELS OCRE ET AZUR gift box, select the dedicated option during your purchase. You can then invite participants by email or by sharing a link, according to the conditions specified at the time of purchase.
How can I choose the amount for a gift card?
To choose the amount for a gift voucher, select the option that fits your budget from the proposed gift sets, with free amounts for a custom experience in Provence and on the French Riviera at HOTELS OCRE ET AZUR.
How can I log in to my account?
To access your account on our website, use your email address and password on the login page. If you have forgotten your password, use the reset option available on the same page. At HOTELS OCRE ET AZUR.
How can I empty my cart?
To empty your cart, go to the top right of the page and click on the cart icon, then on the 'Empty Cart' button. You can then continue shopping for gift boxes for unforgettable stays at our HOTELS OCRE ET AZUR establishments.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple HOTELS OCRE ET AZUR gift boxes at the same time. They will all be included in your order and ready to be given to your loved ones for unforgettable moments at our HOTELS OCRE ET AZUR establishments.
How do I remove a gift box from my cart?
To remove a box from your cart, simply click on the delete icon next to the item you wish to remove. You can also empty your entire cart using the dedicated option, with our hotels HOTELS OCRE ET AZUR.
How do I purchase or give a gift box?
To offer a HOTELS OCRE ET AZUR gift box, select your preferred gift box from our Provençal and Cannes experiences, add it to your cart, and complete your order by customizing the message to your liking.
Can we give a gift certificate and let the recipient choose the experience?
You can offer a gift certificate and let the recipient choose the experience that suits them among our partner establishments in Avignon, Cannes, and Nice. Our gift boxes are designed to offer a choice experience to the recipient, who can select the hotel-restaurant according to their preferences, with HOTELS OCRE ET AZUR.
Can I modify or cancel my order?
Modifications or cancellations of your gift box order depend on the specific conditions of each HOTELS OCRE ET AZUR establishment. Cancellation of a reservation made with a gift box is possible according to the conditions specified at the time of purchase.
Is the gift box customer service reachable by email?
You can send us an email for any questions regarding your gift box. Our team is committed to responding to you within 48 business hours, HOTELS OCRE ET AZUR.
Is the gift box customer service reachable by phone?
The customer service of HOTELS OCRE ET AZUR gift boxes is reachable by phone from Monday to Friday, 9 AM to 6 PM.
Can I check the status of my gift box online?
You can track the status of your gift box online via your personal space on the HOTELS OCRE ET AZUR website. Use the credentials received at the time of purchase to access this information.
Is there an online chat available for questions about gift boxes?
An online chat service is available on our website to answer your questions about our gift boxes. Opening hours are indicated on the contact page of our HOTELS OCRE ET AZUR establishments.
Is there a dedicated customer service for gift boxes?
The customer service dedicated to the gift boxes of HOTELS OCRE ET AZUR is available to answer all your questions about the use of your box, the included services, and the reservation terms.
Is there a dedicated FAQ for gift boxes?
Yes, this FAQ is designed to guide you through the use of your gift box. You will find detailed information about the experiences offered, such as romantic stays in Avignon, Cannes, or Nice, as well as the validity and terms of use of your box at HOTELS OCRE ET AZUR.
Is spa access included in my gift box?
Access to the spa is not automatically included in the HOTELS OCRE ET AZUR gift boxes. Check the specific services of your box to know the available options.
Does the recipient of a gift box have access to the same services as other customers?
The recipient of a HOTELS OCRE ET AZUR gift box benefits from the same services as other customers, according to the establishment's conditions and the chosen offer.
Is the detail of the services included in my gift box specified?
The services included in your gift box are detailed on the box itself or in the accompanying information booklet. You will find all the necessary information to fully enjoy your stay at our HOTELS OCRE ET AZUR establishments.
Is parking included in my gift box?
Parking is not included in the HOTELS OCRE ET AZUR gift boxes. For your convenience, our establishments in Avignon, Cannes, and Nice are located in privileged locations, making it easy to access public transportation.
Is breakfast included in my gift box?
Breakfast is not automatically included in the HOTELS OCRE ET AZUR gift boxes. To check the included services, please consult the conditions of your gift box.
Is special attention given to the recipient of a gift box?
Recipients of HOTELS OCRE ET AZUR gift boxes receive special attention, with unforgettable experiences in exceptional places like Avignon, Cannes, and Nice, combining refinement, elegance, and authenticity.
Is a welcome drink included in my gift box?
The HOTELS OCRE ET AZUR gift boxes include a bottle of wine or a glass of Champagne depending on the chosen offer, for an unforgettable welcome experience. Specific details are indicated in the conditions of each box, for a romantic getaway or a cultural discovery in our HOTELS OCRE ET AZUR establishments.
Should we bring towels to the Spa?
Towels are provided by HOTELS OCRE ET AZUR during your spa session.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can certainly purchase multiple gift boxes for your employees and customize them according to your needs. Our gift boxes are available for stays at our hotels in Avignon, Cannes, and Nice, offering a unique and tailored experience for each. Take advantage of this opportunity to offer unforgettable moments with HOTELS OCRE ET AZUR.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes for your clients and send them directly, either in digital format or paper format. The gift boxes are available for our hotels in Avignon, Cannes, and Nice, and the digital version is sent immediately. At HOTELS OCRE ET AZUR, we offer you the possibility to customize your gifts for an unforgettable experience.
Do you offer preferential rates for bulk purchases?
Sliding scale rates apply for large quantity purchases, with a customized quote based on the ordered volume at HOTELS OCRE ET AZUR.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer customizable gift boxes for corporate committees, with preferential rates depending on the volume ordered. Our boxes allow you to discover the elegance and authenticity of our hotels in Avignon, Cannes, and Nice, HOTELS OCRE ET AZUR.
How do I correct an incorrect email address for a gift box?
To correct an incorrect email address on your HOTELS OCRE ET AZUR gift box, provide your order number and the new details. The update is possible according to the terms of use of our HOTELS OCRE ET AZUR gift boxes.
How can I leave a review for my gift box?
To share your experience, log in to your customer account and leave a review. You can also discover our charming hotels in Avignon, Cannes, and Nice, where every stay is an invitation to relaxation and discovery with HOTELS OCRE ET AZUR.
How can I contact the store?
For any questions regarding our gift boxes, you can consult our website or send us a message via the online form. Our charming and luxurious hotels, located in Avignon, Cannes, and Nice, offer unique experiences for unforgettable stays in the south of France, with HOTELS OCRE ET AZUR.
Is there a dress code for the gift box?
The dress code varies depending on the establishment chosen among our charming and luxurious hotels in Avignon, Cannes, and Nice. To fully enjoy your experience, we recommend checking the specific conditions of the concerned hotel. Our HOTELS OCRE ET AZUR establishments combine refinement and authenticity for an unforgettable stay.
From what age can I get a treatment?
The minimum age to receive a treatment at our HOTELS OCRE ET AZUR establishments depends on the chosen services. We invite you to check the specific conditions of the selected experience for more details.
Is it absolutely necessary to make a reservation?
To enjoy your gift box, a reservation is required. The reservation conditions are specified at the time of purchase, to guarantee your stay in our HOTELS OCRE ET AZUR establishments.
How can one access the hotel from the airport?
Access from the airport varies depending on the establishment chosen among our charming and luxurious hotels in Avignon, Cannes, and Nice. For an unforgettable stay, our HOTELS OCRE ET AZUR are located in privileged locations, facilitating your arrival.
Is the establishment accessible to people with reduced mobility?
Accessibility for people with reduced mobility is available at our HOTELS OCRE ET AZUR establishments, located in Avignon, Cannes, and Nice.
Are pets allowed in the establishment?
Pets are accepted in our HOTELS OCRE ET AZUR establishments, under certain conditions. For a peaceful stay, we invite you to check the specific terms for each hotel, Avignon, Cannes, or Nice, at the time of booking.
Where can I find the menus?
The menus of the restaurants in our establishments, Hôtel de l'Horloge in Avignon, Hôtel Le Canberra in Cannes, and Hôtel Suisse in Nice, are available on the detailed sheets of each gift box or directly on the partner establishment's website. Conditions may vary according to the HOTELS OCRE ET AZUR establishment.
What are the hours of operation?
The reception and service hours vary depending on the HOTELS OCRE ET AZUR establishment. For your stay in Avignon, Cannes, or Nice, you will enjoy an exceptional setting, with services tailored to each destination.
Is there parking available near the establishment?
The availability of nearby parking varies depending on the establishment chosen among our charming and luxurious hotels in Avignon, Cannes, and Nice. Our hotels, Hôtel de l'Horloge in Avignon, Hôtel Le Canberra in Cannes, and Hôtel Suisse in Nice, are located in privileged locations, offering luxury and relaxation experiences at the heart of the most beautiful cities in the South of France. HOTELS OCRE ET AZUR.
What are the delivery methods for gift boxes/vouchers?
The HOTELS OCRE ET AZUR gift boxes can be delivered immediately by email or sent by mail. You can choose the delivery method that suits you best when placing your order.
Is postal delivery offered?
We offer postal delivery of our gift boxes. Delivery times and conditions vary depending on the chosen establishment, with an option for immediate digital delivery. You can offer an unforgettable stay in our charming and luxurious hotels in Avignon, Cannes, and Nice, with HOTELS OCRE ET AZUR.
In addition to gift boxes, is it possible to order or have items delivered?
We offer only gift boxes for stays in our charming and luxurious hotels in Avignon, Cannes, and Nice. These boxes include unique experiences in our HOTELS OCRE ET AZUR establishments.
Is the gift box available in physical format?
Yes, our gift boxes are available in physical format. You can also opt for a digital version if you prefer, with immediate delivery at HOTELS OCRE ET AZUR.
Is the box presented in a neat packaging?
Our gift boxes are presented in a carefully crafted and elegant packaging, reflecting the refinement of our charming and luxurious hotels. You will thus offer an unforgettable experience in our HOTELS OCRE ET AZUR establishments.
Is the gift box available in a digital format (e-gift box)?
Yes, our gift boxes are available in a digital version. You can choose to have them delivered by email, which allows for immediate redemption at HOTELS OCRE ET AZUR.
Can the gift box be sent directly to the recipient?
Yes, you can send the gift box directly to the recipient when placing your order on our website. Shipping costs vary depending on the conditions of the HOTELS OCRE ET AZUR establishment.
Do you deliver gift boxes internationally?
We offer international delivery of our gift boxes. Shipping costs and delivery times vary depending on the destination, for immediate digital delivery or physical delivery according to your choice, with our HOTELS OCRE ET AZUR establishments.
What are the delivery times for gift boxes by mail?
The delivery times for the gift boxes vary depending on the chosen destination. The boxes are shipped within 24 to 48 hours for quick delivery at HOTELS OCRE ET AZUR.
Is it possible to schedule a delivery date?
You can choose to schedule the sending date of your gift box during your order. Delivery times depend on the conditions of the chosen establishment, at HOTELS OCRE ET AZUR.
Is express delivery available?
The delivery of your HOTELS OCRE ET AZUR gift box is immediate in digital version, for a luxurious and relaxing experience in our charming hotels in Avignon, Cannes, or Nice.
How can I track my order?
To track your HOTELS OCRE ET AZUR gift box order, log in to your account on our website. There, you will find all the necessary information regarding the status of your order.
Can I receive my gift box by email or mail?
You can receive your gift box by email or by mail, depending on your preference. The digital version is sent immediately, and you can choose the option that suits you best when ordering at HOTELS OCRE ET AZUR.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher by mail is approximately 3 to 5 business days, depending on your location. You will receive your gift box in a neat packaging, ready to give, at HOTELS OCRE ET AZUR.
If I cancel my reservation, is my gift box still valid?
In case of cancellation, your HOTELS OCRE ET AZUR gift box remains valid. You can use it for a new booking according to the conditions of the chosen establishment.
Can my gift box be extended if not used?
The extension of your HOTELS OCRE ET AZUR gift box depends on the conditions of the partner establishment. These conditions are specified at the time of purchase and vary according to the chosen box.
Can my gift box be exchanged for another service?
Exchanging your gift box for another service is possible depending on the availability and conditions of the partner hotels HOTELS OCRE ET AZUR.
Can I cancel my reservation made with a gift box?
Cancellation of a reservation made with a gift box is possible according to the conditions specified at the time of purchase, in our HOTELS OCRE ET AZUR establishments.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box depends on the conditions of the chosen establishment. Our charming and luxurious hotels in Avignon, Cannes, and Nice, HOTELS OCRE ET AZUR, offer unforgettable experiences tailored to your needs.
Is there a cancellation period for gift box reservations?
The cancellation deadline for bookings made with a gift box depends on the specific conditions of each HOTELS OCRE ET AZUR establishment.
Is it possible to reschedule without fees with a gift box?
Rescheduling the date of a gift box is possible depending on availability and the conditions applicable to your gift box at HOTELS OCRE ET AZUR.
Can I convert my gift box into a gift card?
It is not possible to convert your gift box into a gift certificate. However, you can use it to book an experience at one of our HOTELS OCRE ET AZUR establishments.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
For special events like Valentine's Day, Christmas, or weddings, HOTELS OCRE ET AZUR offers gift boxes specially designed for these occasions. Explore our online selection to discover the available offers and give an unforgettable experience.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
We offer gift boxes suitable for various occasions, such as birthdays or gatherings with friends, for unforgettable stays at our HOTELS OCRE ET AZUR establishments.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The gift boxes offered by HOTELS OCRE ET AZUR are official and guaranteed without intermediaries, thus providing an authentic experience in our partner establishments.
Are the services included in the gift boxes identical to those consumed on site?
The services included in our gift boxes correspond to those offered by our HOTELS OCRE ET AZUR establishments, namely exceptional stays in Avignon, Cannes, and Nice, with unique experiences such as cultural visits or romantic relaxation moments. Each box is designed to offer an unforgettable experience, combining luxury and authenticity in our charming and luxurious hotels.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
Service exchanges are possible depending on availability and the establishment's conditions. HOTELS OCRE ET AZUR gift boxes offer flexibility to customize your experience between Avignon, Cannes, and Nice.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible to settle a gift box in our establishment HOTELS OCRE ET AZUR.
Is online payment secure?
Online payment on our website is fully secured to ensure the protection of your banking data when purchasing your HOTELS OCRE ET AZUR gift boxes.
Is payment via group or shared payment possible?
Payment via group or shared funds is not available at the moment. You can pay for the gift box by credit card, bank transfer, or PayPal according to the options offered during your order at HOTELS OCRE ET AZUR.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are specially designed to offer a unique experience in our exceptional establishments. Each box allows you to enjoy an overnight stay or a meal in one of our charming hotels in Avignon, Cannes, or Nice, with services tailored to each destination. Discover our exclusive HOTELS OCRE ET AZUR creations.
Is it possible to pay in installments?
Payment in installments is possible according to the order terms at HOTELS OCRE ET AZUR.
Is the payment deducted immediately upon ordering?
The payment for your gift box is debited immediately upon ordering. You will then receive your gift box in digital version for immediate use in our HOTELS OCRE ET AZUR establishments.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative mandate for the purchase of gift boxes at HOTELS OCRE ET AZUR.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
Payments made on our site are fully secured by a certified provider compliant with PCI DSS standards, ensuring the protection of your data at HOTELS OCRE ET AZUR.
When purchasing a gift box, do I keep the history of my orders?
You can view your order history in your customer account. Specific conditions are detailed at the time of purchase of your gift box at HOTELS OCRE ET AZUR.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
For your gift box, you can pay by credit card, PayPal, Apple Pay, or Google Pay. These payment options are available for your convenience at HOTELS OCRE ET AZUR.
Can I receive an invoice after my purchase?
After purchasing a gift box, you will receive an invoice by email. You can also view it in your customer account with HOTELS OCRE ET AZUR.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. Our gift boxes are available for stays at our charming hotels in Avignon, Cannes, and Nice, HOTELS OCRE ET AZUR.
Can a promotional code be used?
You can use a promotional code when purchasing your gift box. Simply check its validity and usage in the general terms and conditions of HOTELS OCRE ET AZUR.
What payment methods are accepted for purchasing a gift box?
For the purchase of your gift boxes, we accept payments by credit card, PayPal, and bank transfer. You can thus choose the payment method that suits you best to offer an unforgettable stay in our HOTELS OCRE ET AZUR hotels.
Do you accept vacation checks?
We accept vacation checks for the purchase of our gift boxes, according to the conditions of the chosen establishment at HOTELS OCRE ET AZUR.
Is it possible to add a personalized message to the gift box?
You have the option to add a personalized message to your gift box during your order, which will then be included with the gift box. Offer an unforgettable experience with our gift boxes in exceptional places at HOTELS OCRE ET AZUR.
Can we add options to your gift box offers?
The HOTELS OCRE ET AZUR gift boxes can be customized with additional options depending on availability and the specific conditions of each establishment.
Do you offer premium packaging for gift boxes sent by mail?
You have the option to choose a premium packaging for your gift boxes during your online order, to offer them in an elegant case at HOTELS OCRE ET AZUR.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can personalize your HOTELS OCRE ET AZUR gift box with a message to mark the special occasion, such as a birthday or a wedding. The HOTELS OCRE ET AZUR gift boxes are designed to offer an unforgettable experience in exceptional places, whether in Avignon, Cannes, or Nice.
How do I request a refund for a gift box purchased online?
To request a refund for a gift box purchased online, have your order number and purchase conditions ready. Refunds are possible according to the conditions specified at the time of purchase, in our HOTELS OCRE ET AZUR establishments.
If a paper gift box is lost, can you issue a new one?
In case of loss of your paper gift box, a duplicate can be issued subject to availability. We will send you a new gift box so you can fully enjoy your experience at HOTELS OCRE ET AZUR.
Can partially used gift boxes be refunded?
Partially used HOTELS OCRE ET AZUR gift boxes cannot be refunded. The terms of use are specified at the time of purchase.
Is it possible to exchange a gift box for another of equivalent or higher value?
You can exchange a gift box for another of equal or greater value, subject to the establishment's conditions. The gift boxes from HOTELS OCRE ET AZUR offer an unforgettable experience in exceptional places, whether in Avignon, Cannes, or Nice.
Does the right of withdrawal apply to the purchase of a gift box?
HOTELS OCRE ET AZUR gift boxes are neither exchangeable nor refundable, as they involve service provisions. Therefore, the right of withdrawal does not apply to their purchase.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of an already sent gift box is possible according to the conditions specified at the time of purchase at HOTELS OCRE ET AZUR.
What should I do if the received box is damaged or contains an error?
If your HOTELS OCRE ET AZUR gift box is damaged or contains an error, please provide us with a photo of the box. We will process your request promptly according to the establishment's conditions.
Can I get a refund for a gift box if I change my mind after purchase?
The refund of a HOTELS OCRE ET AZUR gift box depends on the specific terms and conditions of each box, which are available on its description page.
What happens if the recipient couldn't use the gift box before its expiration date?
If the gift box is not used before its expiration date, it will no longer be usable. We recommend checking the validity conditions at the time of purchase to know the possible extension options offered by our HOTELS OCRE ET AZUR establishments.
Is a voucher issued if the gift box is not used?
In case of non-use of the gift box, a credit can be issued according to the specific conditions of the chosen establishment. Details are specified at the time of purchase at HOTELS OCRE ET AZUR.
How can I redeem the cashback?
To use your HOTELS OCRE ET AZUR gift box, follow the instructions indicated on the box or the voucher. You will then be able to enjoy an unforgettable stay at one of our establishments in Avignon, Cannes, or Nice.
What is the processing time for a refund after I make a request?
The refund deadlines for a HOTELS OCRE ET AZUR gift box depend on the specific conditions of the chosen establishment. You usually have 14 days from the receipt of your gift box to request a refund, provided that the gift box has not been used or activated.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
HOTELS OCRE ET AZUR gift boxes are neither exchangeable nor refundable. The terms of use are specified at the time of purchase.
Are there any dates excluded for gift boxes?
Some dates may be excluded for gift boxes depending on the availability of our establishments. You will be able to check the available dates during your booking at HOTELS OCRE ET AZUR.
Is booking with a gift box subject to availability?
The reservation with a gift box is subject to the availability of our HOTELS OCRE ET AZUR establishments. We recommend booking quickly to guarantee your stay.
I've lost my password to log into my account, what can I do?
To reset your password and access your account, click on the 'Forgot Password' link on the login page. An email will be sent to you to create a new password at HOTELS OCRE ET AZUR.
Do I need the gift box number to make a reservation with a gift box?
To use your gift box and make your reservation, you will need the number indicated on it. This number is essential to validate your reservation at HOTELS OCRE ET AZUR.
Can I use my gift box on the weekend?
The use of your gift box on the weekend depends on the availability in our HOTELS OCRE ET AZUR establishments. Our hotels in Avignon, Cannes, and Nice are open all year round, but it is advisable to book in advance to guarantee your stay.
Can I use my gift box on holidays?
The use of your gift box is possible on public holidays, subject to the availability of our HOTELS OCRE ET AZUR establishments.
Can I freely choose my dates with a gift box?
The dates of your stay with a HOTELS OCRE ET AZUR gift box depend on the availability of the chosen establishment. You can book one of our three charming hotels: Hôtel de l'Horloge in Avignon, Hôtel Le Canberra in Cannes, or Hôtel Suisse in Nice.
Can I book online with my gift voucher?
Online booking with your gift voucher is possible depending on the availability of HOTELS OCRE ET AZUR establishments. You can make your reservation directly on our website for a simplified and quick experience.
Can I make a reservation by phone with my gift box?
Telephone reservations are possible depending on the availability at our HOTELS OCRE ET AZUR establishments.
Can I make a reservation by email with my gift box?
Booking with a gift box can be made by email according to the conditions of the chosen establishment. Our charming hotels in Avignon, Cannes, and Nice welcome you for an unforgettable experience at HOTELS OCRE ET AZUR.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, according to the establishment's conditions. This option is available for a custom experience in Provence and the French Riviera with HOTELS OCRE ET AZUR.
Does my gift box cover the entire service?
Your gift box covers the service mentioned on your exchange voucher, but any additional supplements or options are at your own expense. Check the specific conditions of the establishment for more details, in our HOTELS OCRE ET AZUR hotels.
Is my gift box personalized?
Your gift box is nominative, in the name of the beneficiary indicated at the time of purchase. It is valid in our HOTELS OCRE ET AZUR establishments in Avignon, Cannes, and Nice.
Can my gift box be used all at once?
Your gift box can be used in one go for an unforgettable experience at one of our HOTELS OCRE ET AZUR establishments, whether in Avignon, Cannes, or Nice.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid in our three partner establishments: Hôtel de l'Horloge in Avignon, Hôtel Le Canberra in Cannes, and Hôtel Suisse in Nice. To fully enjoy your experience, choose the establishment that best suits your stay and discovery wishes within our HOTELS OCRE ET AZUR group.
Is my gift box valid in only one establishment?
Your gift box is valid in our three partner establishments: Hôtel de l’Horloge in Avignon, Hôtel Le Canberra in Cannes and Hôtel Suisse in Nice, at HOTELS OCRE ET AZUR.
Is an upgrade possible with an additional fee using my gift box?
Upgrading your room is possible depending on availability and the conditions of the HOTELS OCRE ET AZUR establishment.
Can someone else use my gift box?
Your gift box is nominative and reserved for your exclusive use. It can only be used by you, the designated beneficiary. Fully enjoy your experience at HOTELS OCRE ET AZUR.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be requested during your stay according to the establishment's conditions. The details are indicated on your gift box for your experience at HOTELS OCRE ET AZUR.
Is an ID required upon arrival when using a gift box?
Upon your arrival at one of our HOTELS OCRE ET AZUR establishments, an ID may be requested according to the applicable conditions.
Do you accept pets?
The presence of pets depends on the conditions of the chosen establishment. Our charming and luxurious hotels, located in Avignon, Cannes, and Nice, welcome you for unforgettable stays in the heart of Provence and the French Riviera, HOTELS OCRE ET AZUR.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher, log in to your account on our website and follow the instructions. The reservation conditions are specific to each HOTELS OCRE ET AZUR establishment.
Do I need to create a customer account to purchase a gift box?
It is not necessary to create a customer account to purchase a gift box. You can place an order as a guest at HOTELS OCRE ET AZUR.
Is my gift card divisible? Can I use it multiple times?
Your gift voucher can be used in multiple occasions at our HOTELS OCRE ET AZUR establishments, subject to reservation conditions.
What are the check-in and check-out times?
The check-in and check-out times vary depending on the establishment chosen among our charming and luxurious hotels in Avignon, Cannes, and Nice. For your stay at one of our HOTELS OCRE ET AZUR hotels, we invite you to check these details during your booking.
What services are included in a gift certificate?
The services included in a HOTELS OCRE ET AZUR gift voucher depend on the chosen box set. You will be able to enjoy a unique experience in one of our charming hotels in Avignon, Cannes, or Nice, according to the specific conditions of your box set.
What is the difference between a gift box and a free amount voucher?
A HOTELS OCRE ET AZUR gift box offers predefined experiences such as hotel stays or meals, while an open amount voucher allows you to freely choose a service from our offers, depending on the available amount.
Are the terms of use clearly stated?
The terms of use for our gift boxes are available on our website. We recommend that you review them carefully before your purchase to fully enjoy your experience at HOTELS OCRE ET AZUR.
How do I use a gift box during booking?
To use your HOTELS OCRE ET AZUR gift box, book directly online or by phone by mentioning your unique code. Cancellation of a reservation made with a gift box is possible according to the conditions specified at the time of purchase.
Can the gift box be transferred to a third party?
The HOTELS OCRE ET AZUR gift box can be given to a third party. Simply indicate this during the order or modify the beneficiary directly on your account.
Can the validity of a gift box be extended or renewed?
The extension or renewal of a gift box's validity is possible according to the conditions specified at the time of purchase, in our HOTELS OCRE ET AZUR establishments.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the purchase conditions, at our establishment HOTELS OCRE ET AZUR.
What is the validity period of a gift box?
The HOTELS OCRE ET AZUR gift boxes are valid for 1 year from the date of purchase, giving you a year to plan an unforgettable getaway at one of our establishments.
Are children allowed?
Our hotels accept children, but the conditions may vary depending on the chosen establishment. You can enjoy our family stays in Avignon, Cannes or Nice with HOTELS OCRE ET AZUR.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
If the beneficiary does not spend the entire value of the gift box, the remaining balance is lost. In case of exceeding the value, an additional payment will be required according to the conditions of the HOTELS OCRE ET AZUR establishment.
Is the spa access private?
Access to the spa is not private in our HOTELS OCRE ET AZUR establishments.
What types of gift boxes do you offer?
We offer gift boxes for romantic getaways, cultural or gourmet escapes in our charming and luxurious hotels in Avignon, Cannes, and Nice. You can give unique experiences such as a visit to the Palais des Papes, a glass of Champagne in Cannes, or a getaway facing the Mediterranean, with our HOTELS OCRE ET AZUR gift boxes.